Gone are the days where businesses could get away with shaping their reputation solely through advertising and word of mouth. Consumers are increasingly in a position of power and can provide real-time, public feedback on review sites, social media forums and other channels. People also research information and take into account judgements presented on sources like Facebook and Yelp before they purchase a product or commit to a service. Research shows that more than 88% of customers admit to having been influenced by the comments on such forums and most people actually hesitate to engage with a business that has negative feedback.
At Netplanet Digital, we offer you an innovative online reputation management suite. This enables you to log in, monitor and continue to support the enhancement of your brand’s reputation, as it appears in online media platforms. Obviously, you will want to make use of this important option to further support the reputation of your business.